2011 Year-End Update
STO 11-A1 |December 19, 2011
Sage Timberline Office Updates
This notice contains the 2011 year-end updates for Sage Timberline Office Accounting and Estimating 9.7.0 and 9.8.0, in addition to enhancements and fixes.
The 2012 Payroll tax updates are downloaded separately and will be available in late December.
To access the Accounting and Estimating Release Notes and updates, click the button below for your version. To determine which version and update you have installed, start TS Main and open Help > About TS Main.
Note: Due to the importance of planning for year-end, we are sending this notification to all known contacts within your organization. Following year-end, we will resume distributing Sage software communications to only your primary contact
Depending on your Sage Service Plan, you may be able to take advantage of the following services:
Sage Customer Portal
You may log on to the Sage Customer Portal at https://customers.sagenorthamerica.com to access any of the following:
- Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
- Live Chat: Chat online with a customer support analyst - a great option for quick questions. Chat hours are Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
- Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).
Sage Customer Support Call Center
Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time with the following exceptions:
- Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
- Standard United States holidays
- Quarterly company meetings
Holiday Schedule: We will be closed on the days listed below. Please note we will observe the Christmas holiday on December 26 and December 27 this year.
Holiday |
Date |
|---|---|
Christmas Day (observed) |
Monday, December 26, 2011 |
Day Following Christmas (observed) |
Tuesday, December 27, 2011 |
New Year's Day 2012 (observed) |
Monday, January 2, 2012 |
Upgrading Your Service Plan
If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.
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