Sage Timberline Office

Software Alert 10-S

9.7.0 Estimating Hot Fix 1

June 28, 2010

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Audience

This issue may affect you if you use Sage Timberline Office Accounting or Estimating 9.7.0 and your computer was recently updated with the latest Microsoft updates.

If you use 9.5.0 or 9.6.0, please refer to Software Alert 10-Q which contains the resolution to this issue for your version. Software Alert 10-Q was sent on Friday, June 25, 2010.

Issue

Recent Microsoft updates may cause an error to display after closing Sage Timberline Office Accounting or Estimating 9.7.0 applications and tasks.

Notes:

  • No loss of data has been associated with the errors.
  • Sage Timberline Office 9.4.1 is not affected by these issues.
  • Work-arounds for this issue were described in Software Alert 10-P, sent on June 23, 2010. For a permanent solution, follow the instructions below to install Accounting Update 2 and Estimating Hot Fix 1.
  • For more information, log in to the Customer Portal and refer to Knowledgebase article KB1229.
  • If this issue applies to your company, but you are not the person who downloads and updates Sage Timberline Office updates, please forward this notice to the correct person in your company.

Solution

9.7.0 Estimating Hot Fix 1 address issues introduced by Microsoft updates on Sage Timberline Office 9.7.0.

To determine your software version:

  1. Start a Sage Timberline Office application.
  2. Select Help > About application.
  3. The software version is listed in the window.

Download Estimating Hot Fix 1

If you install new or additional Sage Timberline Office applications after installing an update, you must reapply the update.

  1. Click the link to download a self-extracting file that contains the solution.

    Estimating Hot Fix 1

  2. When the File Download window appears, click [Save].
  3. In the Save As window, select a temporary location to save the file, and then click [Save].

    Note: This location must be available to all workstations where Sage Timberline Office Estimating is installed. For example, create a folder named Update (if it does not exist) under X:\Timberline Office\Accounting\WinInst or X:\Timberline Office\Estimating. Save the file to that folder.

  4. In the Download Complete window, click [Close].

Update Each Workstation

Update each workstation where you installed Sage Timberline Office.

  1. Log on to the workstation with full administrative rights.
  2. Close all Sage Timberline Office and all Microsoft Office applications on the workstation.
  3. Browse to the location where you saved the file in step 3 of the "Download the Software Update" section.
  4. Double-click 970HotFix1.exe only once.
  5. If a security warning appears, click [Run] or [Allow].
  6. The Ready to install window appears. Click [OK].

    Note: The update may take several minutes. Double-click 970HotFix1.exe only once. You will receive a message when the installation is complete.

  7. The message This update has been installed successfully appears. Click [OK].
  8. Repeat steps 1 through 7 at each workstation where you installed this Sage Timberline Office application.

Important: If you run the workstation install on additional workstations later, you must also install the update by following the instructions in this section.

Turn on Automatic Updates

If you turned off automatic updates to work around this issue, you can now turn this feature back on:

  1. From the Start menu, select Run, type sysdm.cpl and the press Enter.
  2. On the Automatic Updates tab, select the option Turn on Automatic Updates.
  3. Click OK.

 

Additional Support

Online Support Request

If you would like assistance with a solution and your service plan provides online customer support:

  1. Log on to https://customers.sagenorthamerica.com/irj/portal/anonymous/login.

  2. Click Support > Self Service.
    This sends your request directly to Customer Support.

  3. On the My Requests tab under “Create,” click Customer Support Ticket.

  4. Complete the form to submit a support ticket directly to Customer Support.

Phone Support

If you prefer to speak to Customer Support and your Service Plan provides telephone support assistance, call Customer Support at 800-551-8307. Hours are Monday through Friday from 6 a.m. to 5 p.m. PT (Pacific Time).

Upgrading Your Service Plan

If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan:

  1. Call 800-858-7098, or log on to https://customers.sagenorthamerica.com/irj/portal/anonymous/login.

  2. Select Anonymous Portal Access on right.

  3. Click Support > Self Service.

  4. On the My Requests tab under “Create,” click Customer Service Request.

  5. Complete the form to submit a service request.

 

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