Sage Timberline Office

2010 Year-End Update (Amended)

11-B | January 6, 2011

2010 Year-End

Amendment Clarification

We have identified various issues in the 9.6.0 and 9.7.0 year-end software update sent on December 16, 2010 that may affect year-end processing.

9.7.0 - If you are using CD Version 9.7 and have not already installed 9.7.0 Update 5 but are required to file government forms, download and install 9.7.0 Update 5.1.

If you have installed CD Version 9.7.0 Update 5, download and install 9.7.0 Update 5.1 if you:

have HIRE Act qualified employees who received a payroll check prior to 3/19/2010 and you will eFile your W-2s using Payroll: Tasks > Federal Reporting > Federal eFile and Reporting.
have HIRE Act qualified employees who received at least two consecutive payroll checks after 3/19/2010 that included reimbursement pays and you will print W-2 forms using Payroll: Tasks > Federal Reporting > Generate W-2 Magnetic Media.
have employees in New Jersey.
will print Canadian T4 forms using Payroll: Tasks > Generate T4 Forms. (The T4 is correct if you print it using Payroll: Tasks > eFile and Reporting.)

9.6.0 - If you are using CD Version 9.6 and have not already installed 9.6.0 Update 8 but are required to file government forms, download and install Update 8, and then determine from the list below if you should download and install Payroll Update 7.

If you have installed CD Version 9.6.0 Update 8, download and install Payroll Update 7 if you:

have HIRE Act qualified employees who received at least two consecutive payroll checks after 3/19/2010 that included reimbursement pays and you will print W-2 forms.
have employees in New Jersey.
will print Canadian T4 forms.

If the issues do not apply to you, and you have already installed the year-end update, you can disregard this notice.

Please note:

As a reminder, effective with 2011 there have been several Federal and State tax changes for both employer and employee. For details on all tax changes, please reference KB230 for the Sage Timberline Office Payroll Tax Release Notes.
To keep up to date with year-end changes, log on to the Sage Customer Portal and subscribe to Knowledgebase article KB2010. As we update information to this article you will receive an automatic notification.

Click on your Sage Timberline Office version below for Release Notes and detailed download instructions:

Accounting 9.7.0 Update 5.1

Estimating 9.7.0 Update 5

Accounting 9.6.0 Update 8

9.6.0 Payroll Update 7

Additional Support

Online Support Request

If you would like assistance with a solution and your service plan provides online customer support:

Log on to https://customers.sagenorthamerica.com/irj/portal/anonymous/login.
Click Support > Self Service.
On the My Requests tab under “Create,” click Customer Support Ticket.
Complete the form to submit a support ticket directly to customer support.

Phone Support

If you prefer to speak to customer support and your service plan provides telephone support assistance, call customer support at 800-551-8307. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time, with the following exceptions:

Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
Standard United States holidays
Quarterly company meetings

Upgrading Your Service Plan

If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan:

Call 800-858-7098, or log on to https://customers.sagenorthamerica.com/irj/portal/anonymous/login.
Select Anonymous Portal Access on right.
Click Support > Self Service.
On the My Requests tab under “Create,” click Customer Service Request.
Complete the form to submit a service request.

This email is considered a transactional or relationship message, which is specifically excluded from the federal law regulating email communication.

Sage Construction and Real Estate Solutions
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Beaverton, OR 97006