Main page
Important Notification - Contains critical late-breaking topics.
Accounting, Estimating, and Document Management Installation Checklist - Contains a brief description of the steps involved to upgrade your software after you download.
Installation Guide - Includes an overview of this release, installation instructions, system requirements.
Accounting 9.8 Release Notes - Provide details about new features, database changes, known issues, and fixes.
Click to view a demo of the download process
Download
- At the Accounting server, create a folder where you will download your software.
- Open the email containing the Accounting and Management 9.8 download that you receive on October 20 from [email protected]. Click the link in the email to begin the download.
- If you receive security warnings, click [Run] or [Allow].
- In the Download Assistant window, browse to and select the location on your Accounting server where you created the folder in Step 1.
- Click [Start].
- When the download completes, click [Exit].
- A message displays the location of the 980_Rev2_Accounting folder. Take note of this location.
- Browse to the 980_Rev2_Accounting folder.
- Open the ReadMe_Accounting.pdf and review the release documentation.
Install
IMPORTANT! Do not begin the installation process until you are ready to install on all workstations.
- Browse to the 980_Rev2_Accounting\AccountingServer folder.
- Double-click Install.exe to begin the installation process.
- Follow the on-screen instructions to install Accounting and Management products.
- To complete the installation on your workstations, read the instructions in the Installation Guide.
NOTE: For more information, see Knowledgebase article KB980.
Technical Assistance
Depending on your Sage Service Plan, you may be able to take advantage of the following services:
Sage Customer Portal
You may log on to the Sage Customer Portal at https://customers.sagenorthamerica.com/irj/portal/anonymous/login to access any of the following:
- Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
- Live Chat: Chat online with a customer support analyst - a great option for quick questions. Chat hours are Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
- Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).
Sage Customer Support Call Center
Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time with the following exceptions:
- Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
- Standard United States holidays
- Quarterly company meetings
Holiday Schedule: We will be closed on the days listed below. Please note we will observe the Christmas holiday on December 26 and December 27 this year.
Holiday |
Date |
Thanksgiving Day |
Thursday, November 24, 2011 |
Day Following Thanksgiving |
Friday, November 25, 2011 |
Christmas Day (observed) |
Monday, December 26, 2011 |
Day Following Christmas (observed) |
Tuesday, December 27, 2011 |
New Year's Day 2012 (observed) |
Monday, January 2, 2012 |
Upgrading Your Service Plan
If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098. |
