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Announcing Sage Timberline Office 9.8

STO 11-S | October 17, 2011

Forward to a Colleague

As part of our ongoing efforts to “Go Green”, we will deliver our 9.8 release via software download only. In addition to being more environmentally conscientious, this approach also helps us get the release into your hands more quickly than traditional shipping methods.

In a few days, you will receive a Sage Download Notification email from [email protected] for each Sage Timberline Office product you own. For example, if you own Accounting and Document Management, you will receive two emails. The email contains a link to download your Sage Timberline Office 9.8 software.

NOTE: Ensure your email spam filter is set to allow email from [email protected].

Click to view a demo of the download process

After you download your software, you can install it as you normally do. Follow the instructions at the links below to install your Sage Timberline Office 9.8 products.

Accounting

Estimating

Estimating for Sage Master Builder

Document Management

Residential Management

NOTES:

• For more information, see Knowledgebase article KB980.
• Save this software notice for reference when installing the download.

Technical Assistance

Depending on your Sage Service Plan, you may be able to take advantage of the following services:

Sage Customer Portal

You may log on to the Sage Customer Portal at https://customers.sagenorthamerica.com/irj/portal/anonymous/login to access any of the following:

• Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
• Live Chat: Chat online with a customer support analyst - a great option for quick questions. Chat hours are Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
• Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).

Sage Customer Support Call Center

Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time with the following exceptions:

• Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
• Standard United States holidays
• Quarterly company meetings

Holiday Schedule: We will be closed on the days listed below. Please note we will observe the Christmas holiday on December 26 and December 27 this year.

Upgrading Your Service Plan

If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.

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