Sage Timberline Office


MyAssistant 9.7.1

Main page

Before you begin:

Download and Install the Upgrade

  1. Click the link to download a self-extracting file that contains the MyAssistant upgrade.

    MyAssistant 9.7.1

  2. When the Opening MyAssistant971.exe window appears, click [Save File]. Save the file to temporary location. This may take several minutes.
  3. Browse to the location where you saved the file, and double-click MyAssistant971.exe.
  4. In the WinZip Self-Extractor window, unzip the file to a location you can access from your MyAssistant server as well as any MyAssistant workstations.
  5. From your MyAssistant server, browse to the location you selected in step 4, and double-click autorun.hta.
  6. In the Sage Timberline Office MyAssistant Installation hub, click Install Server.
  7. Follow the instructions in the Upgrade Guide to install and configure the upgrade on your server and workstations.

Technical Assistance

Please note: Customer Support for Sage Timberline Office MyAssistant is now handled through our Sage Customer Support team. Questions will be answered through 800-551-8307, menu option #7. Calls may be handled on a call-back basis. If a MyAssistant support analyst is not available, we will need to take your information and have an analyst call you back. We make every attempt to return your call as soon as possible, up to no more than four hours for more urgent questions or one business day for other questions.

Depending on your Sage Service Plan, you may be able to take advantage of the following services:

Sage Customer Portal

You may log on to the Sage Customer Portal at https://customers.sagenorthamerica.com to access any of the following:

  • Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
  • Live Chat: Chat online with a customer support analyst - a great option for quick questions. Chat hours are Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
  • Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).

Sage Customer Support Call Center

Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. For questions only about MyAssistant, you should select option 7 after entering your customer account number.

Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time with the following exceptions:

  • Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
  • Standard United States holidays
  • Quarterly company meeting

Upgrading Your Service Plan

If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.