MyAssistant Upgrade
STO 12-N | May 2, 2012
Dear Sage Timberline Office MyAssistant Customer,
You recently received an email communication from Innovative Software Design (ISD) announcing a new partnership with Sage as it relates to your Sage Timberline Office (soon to be Sage 300 Construction and Real Estate) MyAssistant product.
So, what does this mean to you? Sage will now be your “go to” resource for customer support and sales of MyAssistant products. Our goal is to ensure a smooth transition for you, so our world-class customer support department has been trained on MyAssistant and is ready to receive your calls. For MyAssistant support, you should call the Sage Timberline Office support (becoming Sage 300 Construction & Real Estate) line at 800-551-8307. For questions only about MyAssistant, you should select option 7 after entering your customer account number.
What does the future hold for MyAssistant? Our goal is to further expand MyAssistant functionality and more tightly integrate MyAssistant with Sage Timberline Office. By uniting processes and automating business and project-related tasks, you will experience greater efficiency and better business control.
We are pleased to announce the availability of the latest Sage Timberline Office MyAssistant release.
New Features in MyAssistant Upgrade
- Schedule tasks more efficiently to run at the completion of a Sage Timberline Office program.
- Create MyAssistant email messages and mail merges using Microsoft Word.
- Integrate logos and other images in MyAssistant email messages.
- Access the notification list quickly from your desktop after running a MyAssistant task.
- Add totals, counts and averages "on the fly" to Notification lists.
- And much, much more! Read the Release Highlights for full details.
Training
Take advantage of the complimentary Getting Started with Sage Timberline Office MyAssistant Replay Learning class from Sage University to learn or refresh your skills. Register Now!
Tip: Create a Sage University profile before you register.
Download
For upgrade instructions, click the link below for your version of Sage Timberline Office.
Technical Assistance
Please note: Customer Support for Sage Timberline Office MyAssistant is now handled through our Sage Customer Support team. Questions will be answered through 800-551-8307, menu option #7. Calls may be handled on a call-back basis. If a MyAssistant support analyst is not available, we will need to take your information and have an analyst call you back. We make every attempt to return your call as soon as possible, up to no more than four hours for more urgent questions or one business day for other questions.
Depending on your Sage Service Plan, you may be able to take advantage of the following services:
Sage Customer Portal
You may log on to the Sage Customer Portal at https://customers.sagenorthamerica.com to access any of the following:
- Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
- Live Chat: Chat online with a customer support analyst - a great option for quick questions. Chat hours are Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
- Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).
Sage Customer Support Call Center
Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. For questions only about MyAssistant, you should select option 7 after entering your customer account number.
Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time with the following exceptions:
- Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
- Standard United States holidays
- Quarterly company meeting
Upgrading Your Service Plan
If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.
Sincerely,
Sage