Sage Installation Manager Update
STO 12-R | June 19, 2012
Audience
This issue may affect you if you installed Microsoft Security Update KB2653956 and you use Sage Installation Manager to install software updates.
To check whether you have Security Update KB2653956 installed on each server and workstation, open:
- XP/Windows 2003: Start > All Programs > Microsoft Update > Review your update history
- Vista/Windows 7/Windows 2008: Start > All Programs > Windows Update > View Update History
Note: If this issue applies to your company, but you are not the person who downloads and updates Sage Timberline Office updates, please forward this notice to the correct person in your company.
Issue
Microsoft Security Update KB2653956 prevents Sage Installation Manager from installing Sage updates on your workstations.
Solution
Download and install the Sage Installation Manager update for your version on servers (9.7.0 only) and workstations (9.7.0 and 9.8.0) where you use Sage Installation Manager.
Technical Assistance
Depending on your Sage Service Plan, you may be able to take advantage of the following services:
Sage Customer Portal
You may log on to the Sage Customer Portal at https://customers.sagenorthamerica.com to access any of the following:
- Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
- Live Chat: Chat online with a customer support analyst - a great option for quick questions. Chat hours are Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
- Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).
Sage Customer Support Call Center
Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time with the following exceptions:
- Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
- Standard United States holidays
- Quarterly company meeting
Upgrading Your Service Plan
If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.