Sage Installation Manager

9.8.0 Update 1

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Sage Installation Manager Update 1

Download Sage Installation Manager Update 1 on your server.

1. Click the link to download a self-extracting file that contains Update 1.
   

   9.8.0 Sage Installation Manager Update 1
   

2. When the File Download window appears, click [Save].
   
3. In the Save As window, select a temporary location to save the file, and then click [Save].
   
4. In the Download Complete window, click [Close].

Update each Workstation

Install Update 1 on all workstations where you use Sage Installation Manager.

1. Log on to the workstation with full administrative rights.
2. Close all Sage Timberline Office and all Microsoft Office applications on the workstation.
3. Browse to the location where you saved the file in step 3 of the "Download the Software Update" section.
4. Double-click 980SIMUpdate1.exe only once..
5. If a security warning appears, click [Run] or [Allow].
6. The Ready to install window appears. Click [OK].
   Note: The update may take several minutes. Double-click 980SIMUpdate1.exe only once. only once. You will receive a message when the installation is complete.
7. The message This update has been installed successfully appears. Click [OK].
8. Repeat steps 1 through 7 at each workstation where you use Sage Installation Manager.

Important: If you install Sage Timberline Office on additional workstations later, you must also install the update by following the instructions in this section.

Release Notes

Sage Timberline Office updates are cumulative. They contain the latest enhancements and solutions plus all enhancements and fixes from previous updates. If you have not installed previous updates, you can install the latest update to get all the previous enhancements and fixes

Update 1

Fixes a digital signature issue introduced by Microsoft Security Update KB2653956.

Technical Assistance

Depending on your Sage Service Plan, you may be able to take advantage of the following services:

Sage Customer Portal

You may log on to the Sage Customer Portal at https://customers.sagenorthamerica.com to access any of the following:

• Knowledgebase: Find answers to your questions, access downloads, and subscribe to your favorite articles. This service is available online 24/7.
• Live Chat: Chat online with a customer support analyst - a great option for quick questions. Chat hours are Monday through Friday from 6 a.m. to 3 p.m. Pacific Time, with the same exceptions as telephone support (see below).
• Online Support Request: Submit an online support ticket when you have a non-urgent question. One of our call center support analysts will assist you. Online support hours are the same as our customer support call center hours (see below).

Sage Customer Support Call Center

Telephone Support: When you have a more urgent question or would prefer to speak to a customer support analyst directly, call us at 800-551-8307. Telephone support is available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time with the following exceptions:

• Every Thursday from 2 p.m. to 3 p.m. Pacific Time (closed for customer support staff meetings)
• Standard United States holidays
• Quarterly company meeting

Upgrading Your Service Plan

If your service plan does not provide online or telephone customer support and you would like to add or upgrade a service plan, please call 800-858-7098.