Follow up from October 8 webcast: The updated Sage North America partner program
Thank you to those of you who were able to join the partner webcast on October 8, where we shared the details of the updated partner program for Sage North America. If you were unable to join the session, please make sure to review the webcast recording that is posted on Sage Sell to learn more about the updated partner program, which is now in effect.
We understand the importance of delivering a partner program that nurtures and develops a healthy, vibrant partner community that is aligned and focused on winning together with Sage.
Essential to our success, we are committed to investing in our partners and working collaboratively to offer a world-class partner program that will enable you to be wildly successful, profitable, and equipped to provide your customers with extraordinary experiences. To win together, our updated Sage North America partner program has five key strategic objectives:
- Market share growth
- Revenue growth
- Customers for life
- Transition to subscription
- Partner value creation
Key elements that are changing
- Core subscription margins will be increased for renewals and add-on purchases after the first year for Premier partners (Diamond, Platinum, Gold, and Silver tier levels).
- New customers are defined as brand-new customers or existing customers who have not been on an active plan or made any purchases from Sage within the last five years.
- Partners can increase their margin levels above the base margin by meeting or exceeding set total product revenue growth objectives—and can earn even higher margins by achieving both the growth objectives and hitting new customer revenue goals.
- Partners can move up real-time for growth and new customer margins and move down quarterly.
- Growth and new customer margins will be measured on a 12-month rolling schedule.
- Installed base (IB) and new license revenue (NL) are now paid the same margins. This not only simplifies the program, but may increase the margin payout for partners.
- There is a threshold level increase for the mid-market solutions (MMS) Silver threshold level.
What elements of the program are not changing?
- Sage Business Care margins remain the same.
- Sage Business Care margins continue to be based upon the tier level achieved by your product sales.
- First-year new customer core subscription margins are the same as perpetual license margins.
- Diamond, Platinum, and Gold tier thresholds remain the same for MMS.
- All Sage product revenue applies toward tier attainment.
- Connected services margins remain the same.
- Tier multipliers for Sage HRMS, Sage Fixed Assets, Sage BusinessVision Accounting, and Sage BusinessWorks Accounting remain in place.
How do I get more information regarding these changes?
Please review the updated partner program guide and the FAQ, which include the updated program details, tier schedule, and outline the changes to the program. These documents, as well as a copy of the presentation from the webcast, can be found on Sage Sell.
| The current self-service dashboard for tier will continue to be available, but will only show data through September 30, 2015. However, effective October 19, 2015, the new dashboard will be live and represent the new structure, along with the updated data. |
New marketing rewards programs!
Acquiring new customers and growth are fundamental to the success of our mutual businesses. As a part of the updated North America partner program, we are launching an enhanced marketing program for all Sage partners, as well as a marketing rewards program for partners who achieve a minimum of $50,000 in total product revenue—all designed to empower our partners with significantly more marketing assets and created to help generate more pipeline opportunities. Stay tuned for more details!
We encourage you to contact your regional sales representative or [email protected] if you have questions or would like to collaborate with Sage to grow your business.
Last fiscal year, we broke ground and laid the foundation to build a customer-focused and partnercentric ecosystem. This is the year that we take Sage to new heights!
It is nearly time for Sage certified consultants (CCs) to renew their 2016 Sage certifications.
This renewal process applies to certified consultants who hold competency roles for one or more of the following Sage products, as of October 1, 2015:
- Sage 100
- Sage 300
- Sage 300 Online RDS
- Sage 500 ERP
- Sage X3
- Sage X3 Certified Developer—Professional
- Sage CRM
- Sage Fixed Assets
- Sage HRMS
- Sage BusinessVision Accounting
- Sage BusinessWorks Accounting
To prepare you for the renewal process, we have included a renewal timeline and key information below:
Renewal timeline
- In mid-October: An email will be sent to the primary contact at the business partner organization with details about the renewal process and instructions.
- November 1, 2015: Renewal fee notifications will be sent to all certified consultants for the above products.
- November 30, 2015: Renewal fees are due.
- November 30, 2015: 2015 support cases expire (2016 support cases will be awarded on 12/1/2015 or upon payment of 2016 renewal fee, whichever is later.)
- December 31, 2015: Grace period ends and a late fee of $200 is assessed.
- February 1, 2016: The consultant will be decertified if renewal fees are not paid.
Key renewal information
- A separate renewal fee will be assessed for each product line the consultant has certifications in and covers all competency roles for that product line.
- The consultant will need to have paid the renewal fee for the certification to move to a Certified status for 2016.
- The renewal fee provides access to all applicable recertification requirements for each competency role during the 2016 program year.
- To review the renewal fee pricing and details for your product(s) visit the 2016 renewal page from the Sage Partner University home page.
- Consultant managers should utilize the Sage University my team functionality to verify that their organization’s consultant list is correct. They should notify us at [email protected] if there are consultants on the list who are no longer affiliated with their organization before paying any renewal fees.
Recertification requirements
- No product recertification is required for the 2016 renewal period.
New Sage City forum
- A Sage certified consultants news and info forum has been added to the Sage City partner community.
- Renewal and recertification information will be posted to the forum.
- Subscribe to the forum for the latest information on this year’s certified consultant renewals.
If you have any questions please contact us at 855-724-3864 or email [email protected].
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