Announcing the improved Sage Knowledgebase
We're excited to announce the availability of the Sage Knowledgebase, which will provide an improved self-service experience to Sage customers!
When customers need help in a hurry, they can quickly access the solutions and information they need on the new Sage Knowledgebase.
New features
- Our new Sage Knowledgebase provides enhanced search and filtering to access the information and articles.
- Logon access for a more personalized experience is based on the products customers use. They can now create an easily accessible “My Products” list, bookmark favorite articles, and save common searches.
- Customers are able to browse articles by product, version, and more.
- The site is available 24/7 and is ideal for common off-hours product questions, hints, and tips.
- In addition to product support questions, customers can access support features like tax update links, product news, and popular support articles.
- Articles are able to be shared by email or social media.
- Support articles can be read and sorted by the most popular or highest rated.
- An FAQ on how to use the new Sage Knowledgebase is posted on Sage City.
Also, please remind customers that the Sage City online community offers over 20 groups that they can join to ask questions, get product support, and learn more about what Sage products can do for their business. Invite them to join the conversation today at: SageCity.na.sage.com.
Reminder: Sage 100 ERP Electronic Reporting retirement—Now use Federal and State eFiling and
Reporting by Aatrix
As previously announced, the Electronic Reporting module is retiring this year. In the new Sage 100 ERP 2014 release, you will no longer be able to use and print the traditional Accounts Payable Form 1099, Payroll Quarterly 941 Form, or Payroll W-2 Form. You will also no longer be able to create W-2s and 1099 files.
Customers will be able to utilize plain paper printing capabilities of Federal and State eFiling and Reporting powered by Aatrix to manage their payroll forms.
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Sage BusinessWorks: Preparing for year end
Year end is rapidly approaching. As you are aware, the call volume into support triples at this time of year, and wait times can exceed 60 minutes. To help you and your customers survive year-end processing, listed are a number of resources we encourage you to take advantage of.
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Encourage Sage 300 ERP customers to sign up now for convenient, accurate, and efficient Payroll Tax filing!
As end of year approaches, its important you encourage Sage 300 ERP customers to sign up and start using Federal and State eFiling and Reporting powered by Aatrix.
An efficient way for Sage 300 ERP customers to file payroll and accounts payable tax forms, this convenient service includes approximately 250 federal and state forms that are always up to date and help keep companies compliant. Included are forms such as: W-2, W-3, 941, 1099, Unemployment, Withholding, and New Hire.
Companies using Sage 300 ERP with Federal and State eFiling and Reporting will be able to print and e-file over 250 signature-ready federal and state tax forms. Additional fees apply for e-filing services.
- Save time, money and the environment by utilizing e-forms.
- Eliminate manual resources to process and store preprinted forms.
- Autogenerate a complete form that is ready to submit.
- Ensure compliance with the latest forms that are updated quarterly.
- Access archives for historical filing information and copies.
Additional information on Federal and State eFiling and Reporting powered by Aatrix.
List of all Sage 300 ERP Hot fixes
Over at Sage City, we have provided a central spot to find a list of all the Hot fixes for all currently supported versions of Sage 300 ERP that have been released. This list will be updated as new Hot fixes are released.
Sage City: Grow your business while helping customers
Your customers come to you because they trust you, and you’re the expert, right? Well there’s a new resource available to help you grow your business while helping your customers: Sage City—our new online community!
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Sage Sell and Sage City
Sage Sell, the Sage sales and marketing enablement website, is now available to Sage HRMS, Sage BusinessWorks Accounting, Sage BusinessVision Accounting, and Sage Construction and Real Estate business partners.
Sage Sell already supports Sage ERP X3 and, Sage 100 ERP, Sage 300 ERP, and Sage 500 ERP sales teams and partners today and is evolving to become the go-to site for all marketing and sales resources available for Sage Mid-Market solutions.
If you are not familiar with Sage Sell, please watch the SageSell overview demo.
Evolving to become the go-to site for all marketing and sales resources available for Sage Mid-Market solutions, Sage Sell replaced the Partner Marketing Resource Center (PMRC), effective October 31, 2013.
With Sage Sell, you can download the latest sales and marketing resources, keep abreast of upcoming events, learn about the latest news on products, marketing, or channel activities—and direct questions to subject-matter experts. In addition, channel communications will be posted on the Sage Sell site for your reference.
Please register on MySageSell.com to gain access to this site. Once your registration has been approved, you will receive an email confirmation from [email protected] with logon and password details to start using the site.
Note: If you already have a logon to this site, your access rights will be updated for all product lines for which you are authorized.
Where Sage Sell is a sales and marketing enablement site for partners, Sage City is our online community that will be a single place for Sage customers, partners, and employees to meet and share ideas, ask questions, and impart knowledge and experience. We hope you'll join the discussion at: SageCity.NA.sage.com
For assistance, or if you have any questions regarding Sage Sell, please contact [email protected].
The Sage Company Store has received a big facelift
Sage has contracted with Pinnacle Promotions to create a new line of Sage-branded products that are now available on the Sage Company Store.
Placing an order: The new company store is easier to navigate and offers over 20 new Sage-branded apparel and merchandise options. While we transition to new products like those now featured on the store under What's New, many of the old designs continue to be available at a discounted price.
The new Company Store is hosted by Pinnacle, and just like the previous provider, you will need to register when visiting the site for the first time. Once you have access, you may place orders using a credit card.
Visit the store now to register and shop.
Additional Partner Resources
NA.Sage.com
Sage University
Sage Partner Portal
Sage City Community
Sage Sell
Sage Channel Management LinkedIn Group
Facebook, Sage North America
Partner Marketing Resource Center
Partner Marketing Platform (Zift)
Partner Solution Source
Sage Endorsed Partners
Sage Company Store
Success Stories |
